Cancellation Policy:
As people working with and respecting the strength and power of Mother Nature, there will be times when Kaiteriteri Kayak will cancel a tour. There are generally three weather factors we take into consideration when making this discision. They are Wind, Swell and Visibility. In the case of high winds and the swell, it is a decision purely based on group safety. Cancelling a trip is Kaiteriteri Kayaks decision and it is made generally after we receive our latest weather forecast.
When we cancel a trip then we will refund the price paid for the trip in full.
If you however, decide to cancel your booking within 48hrs of the day of departure you will incur a 50% cancellation fee. Cancellation by you within 24hrs of day of departure or no-shows – no refund will be made and FULL PAYMENT WILL BE CHARGED.
All other cancellations prior to 48hrs incur a 10% administration/cancellation fee.
Note:
1. Kaiteriteri Kayaks reserves the right to cancel a client’s tour in the event of non-compliance with the terms and conditions Kaiteriteri Kayaks sea kayak rental briefing, or relevant rules and regulations governing the Kaiteriteri Bay and surrounding Coastline, its foreshore and adjoining waterways. In this situation, there is no refund.
2. Kaiteriteri Kayaks reserves the right to change the trip itineraries due to weather or unforeseen circumstances. Such a change will not allow the customer to cancel a trip without application of the cancellation policy.
Travel Insurance:
We advise all clients to consider arranging appropriate travel insurance that covers Adventure Tourism. On guided trips, Kaiteriteri Kayaks is responsible for all company equipment on that trip (e.g. kayaks, tents etc). On Freedom Rentals, the client is solely responsible for any loss or damage to all equipment. The hirers’ responsibility ceases once Kaiteriteri Kayaks equipment has been loaded onto an approved water taxi or, where the kayak is paddled back to Kaiteriteri, loaded onto the kayak transporters. Under all circumstances, the client is solely responsible for their personal equipment.
Risk Disclosure:
In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include, but are not limited to; Personal Injury, Property Damage, Illness as a result of Weather Conditions and Risk of Drowning. Kaiteriteri Kayaks mitigate this risk through thorough preparation and providing you with the necessary information and training to participate in our activities. You are personally responsible for listening to our directions, adhering to our advice, and making responsible decisions to keep yourself safe.
